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Q1: Are you a manufacturer ?
A: Yes, we are 8 years experienced manufacturer located in Shenzhen and Foshan.
Q2: Can we see the led dots through diffusers?
A: Yes, most of our opal and milky diffuser can’t be seen the dots. It also depends on distance from led to diffuser.
Q3: Does it comes with end caps?
A: Yes, but all accessories(endcap,mounting clip and others) sold seperately as per your request.
Q4: Can they be used for outdoor?
A: Yes, it applies to outdoor for some items, but mostly are IP44 for indoor.
Q5: Can I try sample order before formal order?
A: Yes, you are welcome to test sample first.
Q6: Do you have all profiles in stock?
A: Usually the hot sale products are in stock. As for other items, we need to check our stock status for you.
Q7: Can we order special length for aluminum?
A: Yes, any special length within 6 meters can be made as you need with MOQ500m. Few special design can only make max. 3m long.
Q8: How about the delivery time?
A: If in stock, it needs 3-5 days. If out of stock, it needs 15 days to produce.
Q9: How are the items packed?
A: Standard carton box or retail package in paper tubes, wooden box/ pallet can be made upon your request.
Q10: How do you ship the goods?
A: We usually ship by DHL, UPS, FedEx or TNT, airline and sea shipping are also optional.
Q11: Can you do OEM?
A: Yes, we support OEM drawings, provide prototype in 2 weeks.
Q12: Do you offer guarantee for the products?
A: 5 years warranty.
Q13: Can we be your exclusive agent in our country?
A: Yes, once your volume is large enough then after our evaluation we can consider, currently we have agent in Israel.